Operations Manager – Houston

Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!


Position Description:
Plans, manages, and controls the day-to day activities of a team that provides operational support for a business unit or group in a non-manufacturing environment.

May perform one or more of the following:

Establishes operational objectives and work plans, and delegates assignments to subordinate managers.

Develops systems and services that support ACS and business unit needs; provides leadership and focus in area of expertise.

Responsible for achieving measurable results on time and on budget.

Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals.

Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives.

Prepares related reports and audits current procedures to monitor efficiency of operations.

Ensures that business practices are performed in accordance with ACS policy, procedure and applicable federal, state, and local laws and regulations.

Ensures employee conformance to established policies and practices.

Selects, develops, and evaluates personnel ensuring efficient operation of the function.

Position Requirements:
Must have managerial experience in a call center environment, managing multiple lines of business and teams.

Must have strong leadership skills with a proven track record of improving efficiencies and quality within a call center environment.

Strong preference for experience leading teams in outbound/telemarketing call center environment.

Proficient with Microsoft Office.

ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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Salary: 45000 - 55000