Bilingual Customer Service Manager – Houston

Position Type:

Full-time

Please only apply if you are bilingual English/Spanish. 

The Customer Service Manager is directly involved in day to day branch operations and directly supervises a team of associates ensuring sales and service excellence.

In this position you will implement key sales and marketing initiatives and be responsible for effective use of branch merchandising programs. You will also be responsible for the continued leadership, coaching and development of team members while always providing World Class Customer Service.

• Must have 2 years of proven sales and leadership experience
• Must have 1 years of supervisory/management experience for a team of 4 employee
• Experience implementing process improvements to meet branch and sales goals while providing exceptional customer service offerings
• Ability to improve and maintain relationships with external customers in order to identify and anticipate needs, share understandings and exceed customer needs
• Experience with hiring and developing teams through consistent communication of the company’s vision, mission, strategy, values, market strategy and initiatives.
• Ability to effectively communicate to the staff and management through team meetings and other written or verbal communication
• Ability to develop and communicate job assignments, duties and work schedules to team
• Proven customer focus and ability to manage change
• Experience with store displays and inventory management
• Ability to implement marketing and sales initiatives to positively impact sales goals
• Experience handling customer & employee concerns to resolution
• HS Diploma or Equivalent, some college preferred